1. Introduction
Welcome to Reztro ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our restaurant management SaaS platform, including our website, QR ordering systems, and Kitchen Display Systems (collectively, the "Services").
2. Information We Collect
We collect several types of information from and about users of our Services, including:
A. Information You Provide to Us
- Account Data: When a restaurant signs up, we collect the restaurant name, email address, phone number, and physical location.
- Staff Data: Platform administrators may create accounts for their staff (managers, waitstaff, chefs), requiring names, roles, and contact details.
- Payment Information: To process subscriptions, we collect billing details and credit card information (processed securely via third-party providers like Stripe).
B. Information Collected from End-Customers
- Order Data: When restaurant guests use the QR ordering system, we collect their order details, table numbers, and special requests/dietary restrictions.
- Guest Contact Info: If guests opt-in to receive digital receipts or marketing, we may collect their phone numbers or email addresses on behalf of the restaurant.
C. Automatically Collected Information
- Usage Details: We track how users interact with the dashboard, pages visited, and features utilized to improve our Service.
- Device Information: We collect IP addresses, browser types, and operating systems for security and performance monitoring.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services.
- Process transactions and send related information, including confirmations and invoices.
- Manage your account and provide customer support.
- Analyze usage patterns and trends to improve the user experience and develop new features.
- Send administrative messages, security alerts, and technical notices.
- With your consent, send promotional communications (which you can opt out of at any time).
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We share data with trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, email delivery).
- Restaurant Administrators: Guest data collected via the QR ordering system is shared with the specific restaurant the guest is visiting.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
5. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All data is encrypted in transit and at rest using industry-standard protocols. However, no internet-based service can be completely secure, and we cannot guarantee the absolute security of your data.
6. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate or incomplete data.
- The right to request the deletion of your personal data ("right to be forgotten").
- The right to object to or restrict the processing of your data.
- The right to data portability.
To exercise any of these rights, please contact us using the information provided below.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the platform dashboard.
8. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at: privacy@reztro.app